Refund policy

Returns & Refunds

Not quite what you expected? Contact us at help@normanskc.com, and we’ll help with the next steps.

Our 7-day return policy

You have 7 days after delivery to request a return if you change your mind.

For returns under this policy, items must be unworn, unwashed, unused, and in the condition they arrived, with any original tags and packaging. Please include your order number or another proof of purchase.

This is our store policy for change-of-mind returns. If the law where you live gives you more time or other rights, those rights apply. The 7-day limit does not restrict claims for faulty, damaged, or incorrectly described goods.

How to start a return

Email help@normanskc.com with your order number and the items you want to return.

For eligible returns, we’ll provide a prepaid shipping label and packing instructions. Please contact us before shipping so we can help your return reach the right place. You do not need our approval to exercise a legal right to cancel.

Our return address is:

Norman’s
1401 NE Mary Ct
Grain Valley, MO 64029
United States

Please keep your shipping receipt until your return is complete.

Damaged, faulty, or wrong items

If something arrives damaged, has a fault, or isn’t what you ordered, please let us know as soon as you can. Share your order number and, if possible, photos of the problem.

We’ll work with you to provide the repair, replacement, refund, or other remedy you’re entitled to under applicable law. We cover reasonable return shipping costs for these issues.

Original packaging is not required for a valid faulty-item claim. Our change-of-mind deadlines and exclusions do not take away your rights if a problem appears later.

Items excluded from change-of-mind returns

Our voluntary 7-day policy does not cover:

• Personalized items, such as products printed with your name, number, or custom artwork.
• Perishable goods.
• Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
• Gift cards.
• Sale items.

These exclusions apply only where the law allows them. Sale items and personalized products still carry any legal rights that apply when goods are faulty, damaged, or not as described.

An item is not treated as personalized simply because we print or make it after you order. Standard designs offered in our shop are subject to the usual return rules.

Exchanges

Want a different size, color, or item? Contact us to arrange an eligible return, then place a new order for the item you want. New orders depend on availability.

This process does not limit any legal right to a replacement for faulty or incorrect goods.

EU, EEA, and UK customers

Where applicable consumer law gives you a cooling-off right, you may cancel an eligible online purchase without giving a reason. The usual deadline is 14 days after the day you, or someone you choose other than the carrier, receives the goods. For an order delivered in separate parts, the period generally starts after the last item arrives.

Tell us clearly that you want to cancel by email or post before the deadline. Then send the goods back within 14 days after telling us.

You may inspect and try on goods as you would in a shop. Missing packaging alone does not remove your cancellation right. Where legally allowed, we may reduce a refund for lost value caused by handling beyond what is needed to check the item.

Legal exceptions may apply, including genuinely personalized goods, rapidly perishable goods, and certain sealed hygiene goods once opened. Being on sale does not remove a legal cancellation right.

For a full eligible cancellation, we refund the purchase price and the cost of our least expensive standard delivery option. Extra charges for upgraded delivery are not refundable unless required by law.

Refunds

Approved refunds go to your original payment method within 10 business days after we receive your return.

Legal refund deadlines take priority. For EU/EEA withdrawals, we refund without undue delay and within 14 days of your cancellation notice, but may withhold payment until we receive the goods or evidence that you sent them back, whichever comes first, where permitted. For UK cancellations, we refund within 14 days of receiving the goods or evidence of return, whichever is earlier.

We do not charge a refund processing fee. Your bank or payment provider may take extra time to show the credit. Contact us if you need help checking its status.

Your consumer rights

Nothing in this policy limits rights that cannot legally be excluded, including rights under the Australian Consumer Law and other applicable consumer protection laws. Any required longer return period, faster refund, or additional remedy takes priority over our store policy.

Questions? Email help@normanskc.com.