Terms of service
Terms of Service
Last updated: September 14, 2026
1. Welcome to Norman’s
Norman’s is a registered trade name used by Dylan Norman, a sole proprietor based in Missouri, United States. In these terms, “Norman’s,” “we,” “us,” and “our” refer to Dylan Norman doing business as Norman’s.
These Terms of Service cover your use of normanskc.com and purchases made through our store. Our store runs on Shopify.
Please read these terms before placing an order. By placing an order, you agree to the terms presented to you at checkout. Our Privacy Policy explains how we handle personal information.
Nothing in these terms takes away consumer rights that the law does not allow us to limit.
2. Your account and information
To place an order, you must be legally able to enter into a purchase agreement where you live, or have a parent or legal guardian place the order for you.
Please provide accurate contact, payment, and delivery details. You must have permission to use the payment method you provide.
If you create an account, keep your login details secure and let us know if you suspect someone has accessed it without permission. You are responsible for activity you authorize, but these terms do not make you automatically responsible for unauthorized activity outside your control.
3. Our products
We sell apparel, candles, local goods, and other products described in our store. Some products are made, printed, or shipped by independent production and fulfillment partners.
Selling an item under the Norman’s name does not mean we manufacture every part of it ourselves. Product pages describe the materials, features, and production details that apply to each item.
We aim to show products accurately. Screens and lighting can affect how colors appear. Handmade and printed goods may also have small variations. These differences do not excuse a product that is faulty or materially different from its description.
Please review the size chart, materials, care instructions, and any safety information before ordering. Follow the warnings and use instructions supplied with your products.
We may update products, prices, and availability for future purchases. Changes do not alter the agreed details of an order we have already accepted without your agreement or another lawful basis.
4. Placing an order
Please check your items, sizes, shipping address, and any custom details before submitting an order.
Placing an order is an offer to buy. An automatic order-received email confirms that we received your request. We accept your order when we send a separate acceptance notice or shipping confirmation. Taking payment alone does not confirm acceptance.
We may decline an order for a legitimate reason, such as unavailable stock, suspected fraud, a payment issue, or a delivery restriction. If we decline an order after taking payment, we will notify you and promptly refund the amount paid.
If we discover a significant pricing or listing error, we will contact you. We will not charge a higher price or substitute a materially different item without your agreement. Any cancellation of an accepted order must comply with applicable law.
5. Changing or canceling an order
Need to fix something? Email help@normanskc.com as soon as possible.
Production or packing may begin soon after an order is placed, so we cannot promise that we can make every requested change.
This does not limit a legal right to cancel, withdraw from a purchase, or receive a refund. Starting production does not, by itself, remove a cancellation right.
6. Personalized orders
For personalized items, please check names, numbers, spelling, sizes, and any artwork before submitting them. If we provide a proof for approval, check it carefully.
You confirm that you have permission to use any artwork, logos, photos, or other content you supply. You give us and our production partners permission to use that content only as needed to prepare, produce, and fulfill your order.
We may refuse content that is unlawful, infringes someone else’s rights, or contains threats or hateful material.
Genuinely personalized goods may be excluded from change-of-mind returns where the law allows. Standard shop designs are not treated as personalized simply because they are printed after purchase.
If we make an error or supply a faulty product, your rights still apply.
7. Prices, payments, and promotions
The currency and total amount payable to us are shown before you place your order.
Taxes will be included in displayed prices where required by law. Any additional shipping charges and taxes collected by us will be shown before you pay.
Prices and offers may change for future orders. A later price change does not change the price of an accepted order.
Promotions may have their own stated rules, including end dates or product exclusions. Those rules apply to the promotion but cannot take away mandatory consumer rights.
Your bank or payment provider may charge currency conversion or other fees under its own terms.
8. International orders
We offer international shipping to destinations available at checkout. Availability may vary by product and destination.
Before purchase, we will explain whether import duties and taxes are included or whether additional charges may be payable on arrival. Where we cannot reasonably calculate a charge in advance, we will explain that it may apply.
You are responsible only for import charges that are lawfully your responsibility and were properly disclosed before purchase. We remain responsible for our own tax and customs obligations.
Customs processing can affect delivery times. Your legal rights for late delivery or cancellation still apply.
9. Shipping and delivery
Production and delivery estimates are provided with the applicable product or shipping option. Orders may arrive in separate packages.
We aim to meet the timeframes we give you. If we cannot ship within the promised timeframe, we will notify you and obtain your agreement to a delay or provide a refund as required by law.
Where applicable law requires delivery within a set period unless another timeframe is agreed, we will follow that rule.
For delivery arranged by us, we remain responsible for loss or damage until you, or a person you choose other than the carrier, physically receives the goods. A different legal rule may apply if you independently hire a carrier we did not offer.
If a package is missing, damaged, or marked delivered but cannot be found, contact us so we can investigate and provide the remedy required by law.
An incorrect address may affect delivery. Any proposed redelivery charge will be explained before you agree to it.
10. Returns, refunds, and consumer rights
Our Returns & Refunds Policy explains our voluntary 7-day return policy, prepaid labels for eligible returns, exclusions, and refund timing:
Our voluntary policy is in addition to your legal rights. It does not shorten the time allowed for a valid claim involving faulty, damaged, or incorrectly described goods.
Customers covered by EU, EEA, UK, or other cancellation laws retain those rights, including any applicable cooling-off period. The details are explained in our Returns & Refunds Policy.
Where the Australian Consumer Law applies, goods carry consumer guarantees that cannot be excluded. Depending on the problem, you may be entitled to a repair, replacement, refund, or compensation.
If our terms or policies conflict with a mandatory consumer right, that right takes priority.
11. Our content and brand
The store’s branding, text, images, designs, and other content belong to Norman’s or the people and businesses that have licensed them to us. Third-party names and trademarks belong to their respective owners.
You may browse the store, share links, and save information needed for your purchases. You may also use content as permitted by law.
You may not copy our artwork, reproduce designs for sale, or use our branding in a way that suggests our approval without permission.
Buying a product does not transfer copyright or trademark rights in its design.
12. Reviews and feedback
We welcome honest reviews, including criticism.
You keep ownership of reviews, photos, and other content you submit for public posting. You give us a non-exclusive, royalty-free license to display that content with the relevant product and use it to promote our store, subject to applicable privacy and publicity rights.
We may format or shorten content for display, but we will not change its meaning or turn a negative review into a positive one.
Please submit only content you have the right to share, and disclose any payment, free product, or other incentive connected with a review.
We may remove spam, fake reviews, private information, threats, unlawful content, or material unrelated to the product. We do not remove reviews simply because they are negative.
Private support messages and content supplied only to fulfill a custom order are not covered by this promotional license.
13. Acceptable use
- Please use our store lawfully. You must not:
- Use stolen payment details or place fraudulent orders.
- Impersonate another person or provide deliberately false information.
- Threaten or unlawfully harass customers, staff, or partners.
- Upload malware or interfere with the store’s operation.
- Access accounts or personal information without permission.
- Copy protected content unlawfully.
- Bypass security controls or use automated tools to disrupt the store.
Automated shopping tools must act with the customer’s permission, identify themselves where technically supported, and follow applicable access restrictions. They must not bypass security checks or conceal their activity to defeat those restrictions.
These rules do not prohibit ordinary accessibility tools or lawful consumer reviews.
14. Shopify and other providers
Norman's is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Norman's. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Norman's, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Norman's.
The paragraph above applies only to the extent allowed by law. It does not exclude any responsibility Shopify independently has under applicable law.
Our site may also include optional tools or links from other providers. Separate websites and tools may have their own terms and privacy practices. Their inclusion does not necessarily mean we endorse them.
Using a payment, production, or shipping partner does not remove our responsibilities as the seller.
15. Privacy
Our Privacy Policy explains what personal information we collect, why we use it, who we share it with, and the rights available to you:
Shopify also processes information in connection with operating the store. You can read Shopify’s Consumer Privacy Policy for details.
Information may be processed in countries other than your own, as explained in the applicable privacy notices.
Accepting these terms does not, by itself, give consent to marketing or other data uses that require separate consent.
16. Website availability and our responsibility
We aim to keep the website accurate, secure, and available, but outages and technical errors can happen. We may pause parts of the site for maintenance, updates, or security reasons.
We remain responsible for meeting our contractual and legal duties. Products are not sold without the warranties or consumer guarantees that the law requires.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the agreement was made, or losses caused solely by your unlawful conduct or misuse.
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, defective products where liability cannot be excluded, or any other responsibility the law does not allow us to limit.
17. Account restrictions
We may restrict or close an account when reasonably necessary to address fraud, a serious breach of these terms, security risks, or a legal requirement.
Where practical and lawful, we will explain the reason and give you a chance to resolve the issue. Immediate action may be needed to protect customers or the store.
Closing an account does not remove rights connected with existing purchases, refunds, or valid claims. If we lawfully cancel an unfulfilled order, we will refund any payment due back to you.
18. Disputes and governing law
If something goes wrong, please contact us first so we can try to resolve it. You are not required to give up a legal remedy or miss a legal deadline while we do so.
Missouri law and applicable United States federal law govern these terms, except where mandatory consumer laws require otherwise.
If you live elsewhere, this choice of law does not remove protections that must apply in your country of residence. You may bring a claim in your local courts where the law gives you that right.
These terms do not require binding arbitration or waive any right to participate in a class action.
19. Changes and general terms
We may update these terms for future use of the store. The latest version and its update date will appear on this page. We will give additional notice or seek agreement when required by law.
The terms in effect when you place an order apply to that purchase. Later changes do not rewrite an existing order without your agreement or a legal requirement.
These terms and the policies properly included in your purchase form our agreement with you. They do not exclude product descriptions, promises we made that formed part of your purchase, or rights provided by law.
If a provision is unenforceable, the rest will continue where legally possible. A delay in enforcing a right does not mean that right has been given up.
We may transfer the business and its contracts to another operator only in a way that preserves your contractual and legal rights. We will notify you where required.
20. Contact information
Norman’s
1401 NE Mary Ct
Grain Valley, MO 64029
United States
Email: help@normanskc.com
Phone: +1 (816) 977-0684
Website: normanskc.com